Refund Policy

Last updated: August 1, 2025

1. Overview

At Anoshaya LLP, we want you to be completely satisfied with your Thumbnail Collab subscription. This refund policy outlines the terms and conditions for refunds of our services. We offer a 14-day money-back guarantee to ensure transparency and customer satisfaction.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all paid subscriptions. If you are not completely satisfied with our service within 14 days of your initial purchase, you may request a full refund. This guarantee applies to:

  • All paid subscription plans (Pro and Agency)
  • Initial subscription purchases
  • Upgrades from free to paid plans
  • Plan upgrades (difference in cost)

3. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

  • Request must be made within 14 days of the initial purchase
  • You must provide a valid reason for the refund request
  • Your account must be in good standing (no violations of our Terms of Service)
  • Refund requests must be submitted through our official support channels

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@thumbnailcollab.com
  2. Include your account email address and order details
  3. Provide a brief explanation of why you're requesting a refund
  4. Allow 2-3 business days for our team to review your request

5. Refund Processing

Once your refund request is approved:

  • Refunds are processed through our payment processor
  • Processing time: 5-10 business days
  • Refunds are credited back to your original payment method
  • You will receive an email confirmation when the refund is processed

6. What Happens After a Refund

Upon receiving a refund:

  • Your paid subscription will be downgraded to the free Creator plan
  • You will lose access to premium features immediately
  • Your account and data will remain intact
  • You can continue using the free features of our service

7. Non-Refundable Items

The following are not eligible for refunds:

  • Requests made after the 14-day period
  • Accounts that have violated our Terms of Service
  • Free trial periods (no charge to refund)
  • Promotional or discounted subscriptions (unless specified)
  • Custom enterprise plans (subject to separate agreements)

8. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • Service outages or technical issues affecting your usage
  • Billing errors or duplicate charges
  • Plan downgrades (refund of unused portion)
  • Special circumstances at our discretion

9. Dispute Resolution

If you disagree with our refund decision, you may:

  • Contact our support team for further review
  • Escalate to our management team
  • File a dispute through our payment processor's customer service
  • Contact your payment provider for chargeback (as a last resort)

10. Chargeback Policy

We strongly encourage customers to contact us directly for refund requests rather than filing chargebacks. Chargebacks filed without first contacting our support team may result in account suspension. We work with our payment processor to handle all payment disputes professionally and fairly.

11. International Refunds

For international customers, refunds are processed in the same currency as the original purchase. Exchange rates and processing fees may apply depending on your payment method and location. These fees are determined by your bank or payment provider and are not controlled by us.

12. Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@thumbnailcollab.com
Company: Anoshaya LLP
Website: https://thumbnailcollab.com
Response Time: 2-3 business days

13. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. We will notify users of any material changes via email or through our service.

14. Legal Compliance

This refund policy complies with applicable consumer protection laws and industry standards. Your statutory rights are not affected by this policy. If you are located in a jurisdiction with specific refund requirements, those requirements will take precedence over this policy.